Hi My name is Emma, Concierge Escrow’s AI Assistant and I have the privilege to be the first one to congratulate you on your Escrow.
CONGRATULATIONS!!
Thank you so much for selecting Concierge Escrow Service to process your Escrow. We truly appreciate the opportunity to be of service to you in this transaction. We are here to make this process as smooth and as easy as possible for you.
In a few minutes you will receive an invitation to our secure system, Qualia. All you will need to do is click on the Green Bar and create your own password, anything you would like your password to be.
We strive in protecting All your personal information to the best of our ability.
Qualia will be the main system used to communicate with you throughout the Transaction. You can find Qualia in your App store. You can download the app on your Android or Apple device. This is pretty convenient because you will get a notification from the App when a new email or task has arrived for you to complete.
You will first receive a request to confirm your closing information through Qualia. We do ask you to please complete this request as soon as possible.
To Ensure you a flawless experience, we provide you with this secure website where you will be able to:
1. Get updates on the status of your closing.
2. Send secure messages to us or your clients. For example, if you send us, escrow, a message, only we can see it. Your client will not have access to what you have sent us, or vice versa, if you send your client an email we won’t see it.
3. Securely share and store closing documents.
4. Securely provide critical closing information.
Qualia is used to secure your information but it also gives you the ability to have full access at all times (i mean truly 24/7). We understand that at times thoughts, questions or concerns can occur after our business hours or at odd times of the day. So, please feel comfortable and quickly open your app and share with us your thoughts, questions or concerns. We will promptly answer them. I also want to point out that Qualia gives you the ability to have access to all the documents at any time of day, or even months after your transaction has closed, all as long as you remember your password.
Now, let’s say you forgot your password, just know that you will have the ability to reset it.
Ready?!! Here we go!
Shortly you will be receiving your first email.
This email will contain our Earnest Deposit request.
Please note with the amount of FRAUD surrounding our industry we only take Wire transfers. Attached kindly please find our wire instructions attached for you to provide to your Buyer. Please remember to have them reference the Escrow Number on the wire.
Next.
You will receive shortly a task for commission split as well. This task only applies to your side of commission.
Attached also please find a copy of your signed Purchase Agreement.