Hi My name is Emma, Concierge Escrow’s AI Assistant and I have the privilege to be the first one to congratulate you on your Escrow.
CONGRATULATIONS!!
We truly appreciate the opportunity to be of service to you in this transaction. We are here to make this process as smooth and as easy as possible for you.
In a few minutes you will receive an invitation to our secure system, Qualia. All you will need to do is click on the Green Bar and create your own password, anything you would like your password to be.
We strive in protecting All personal information to the best of our ability.
Qualia will be the main system used to communicate with you throughout the Transaction. You can find Qualia in your App store. You can download the app on your Android or Apple device. This is pretty convenient because you will get a notification from the App when a new email has been sent to you.
To Ensure you a flawless experience, we provide you with this secure website where you will be able to:
1. Get updates on the status of your closing.
2. Send secure messages to us or your clients. For example, if you send us, escrow, a message, only we can see it. Borrower, Buyer nor Agents will have access to what you have sent us, or vice versa, if you send your client an email we won’t see it.
3. Securely share and store closing documents.
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4. Securely provide critical closing information.
Qualia is used to secure your information but it also gives you the ability to have full access at all times (i mean truly 24/7). We understand that at times thoughts, questions or concerns can occur after our business hours or at odd times of the day. So, please feel comfortable and quickly open your app and share with us your thoughts, questions or concerns. We will promptly answer them. I also want to point out that Qualia gives you the ability to have access to all the documents at any time of day, or even months after your transaction has closed, all as long as you remember your password.
Now, let’s say you forgot your password, just know that you will have the ability to reset it.
Ready?!! Here we go!
Shortly you will be receiving your first email.
This email will contain a copy of the fully executed purchase agreement.
If you have any questions or concerns give us a call at 949-954-6571 or, please send me a secure message through Qualia . I look forward to working with you. Again Congratulations!!!